Who are we?
Silver Lining BV
Applicability of the terms and conditions
These terms and conditions apply to any and all items you can purchase in our webshop at https://www.silver-lining.be/shop. When placing an order on our website, you explicitly agree to these terms and conditions, which are also always available on our website.
Although we do our very best to inform you of all terms and conditions that apply to the items in our webshop, we do not rule out any typing mistakes that might happen by accident in the product description or in our terms and conditions. Such errors will not be cause for nullification of the terms and conditions and thus they will still apply as described above.
All prices on our webshop are including 21% VAT. Because of the different VAT regulations in different countries, the VAT will be recalculated during the checkout process, so that you will have a correct final amount due before committing to purchasing an item from our store.
Shipping costs will also be added at the time of checkout, after you have entered the location where the items need to be shipped to.
The price that you see before committing to the order is the final price, including taxes and shipping costs.
Fulfilment of your order
Orders on our webshop are fulfilled and shipped by Printful.com. They determine the shipping rates, delivery options and delivery times. Delivery times are a best effort indication and can never be considered a guaranteed delivery time, as those times are dependent on the ability of shipping companies (such as DHL, FedEx, postal offices, e.a.) to adhere to the indicated delivery date. Delivery times can take longer during busy periods, such as the Holiday season, and due to other reasons outside of the influence of Silver Lining BV, such as (but not limited to) strikes, pandemics, supplier warehouse damage, etc.
You can only pay using the common credit cards or Maestro debet cards. Any other form of payment is not accepted.
Security is very important to us. Our payment services can therefore only be used over secure SSL connections. You can recognise these types of connections by the lock icon in the URL bar or in the status bar of your browser.
In agreement with the European law for returning and refunds online purchased goods, you have the possibility for returning the purchased goods during the first 14 days after receiving them. After this period, we do not accept any returns of any purchased goods.
If you want to return an item, please contact us at firstname.lastname@example.org before the end of the 14-day period to start the return procedure. We will then respond to your request as soon as possible.
Items can only be returned when they are in mint condition, when all labels and tags are present and only in the original packaging. If any tags or labels are missing on a returned item, we will not refund or exchange the item.
In case of a refund, the item will be refunded at the price paid at the time of purchase and only with standard shipping costs included. Should you have opted for an alternate shipping method, those costs will not be refunded. The cost for returning the purchased item to us is always to be paid for by the customer.
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore Silver Lining BV reserves rights to refuse returns at its sole discretion.
Your privacy is important to us. Therefore we do not not retain any information that is not pertinent to fulfilling your order. And even that data is only retained for the maximum legal term of 24 months. As a customer you always have the right to revoke your data from our systems by contacting us. You can read our full privacy statement at https://www.silver-lining.be/privacy-policy.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.